Customer Success Manager

The Customer Success Manager position at Founders Software will be responsible for coordinating, executing, and actively managing the onboarding and training process for new customers utilizing our software products. This role will require the ability to manage several projects at the same time and ensuring success for our customers.

Responsibilities

• Learn our products and processes to provide exceptional customer service
• Ability to lead multiple concurrent projects
• Configure our products to meet customer use cases
• Deliver the training process utilized to implement and train new and existing customers
• Advocate for client needs to promptly implement customized solutions
• Monitor and track implementations to avoid stalled or inactive implementations
• Provide implementation support through project milestones and post go-lives
• Continually update training materials in response to product developments
• Establish and maintain customer relationships

Qualifications

• Passion for quality customer service and a positive attitude
• Knowledge of best practices in customer service
• Detail oriented
• Strong technical abilities and problem-solving skills
• Exceptional verbal and written communication skills
• Organization and multi-tasking skills
• Some experience with Microsoft Excel, Word, and Outlook as well as HubSpot preferred
• The ability to identify user error versus a software defect (bug)
• Quick learner with the desire to learn new skills, processes, and product knowledge

In-office position, but some remote flexibility after fully trained and productive.

Job Type: Full-time

Our Culture:

Empowerment: We empower our employees to be their very best and continuously evolve their knowledge of our products in order to provide our customers with the best experience!

We’re Family: We leverage empathy and a fun work environment to help our team members feel like they are part of our family unit. We truly care about the development of our employees.

Push Yourself: Thrive in a fast-paced environment that empowers you to develop your personal skills as well as your professional skills to help you in the workplace and in your home life!

Love What You Do: When you love what you do, you wake up happier and enjoy going to work every day. We value this mentality and encourage our employees to be their best selves.