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Live Customer Support Hours

Live Support is available Monday – Friday from 8:00am EST to 5:00pm EST.

As always, if you have additional questions or concerns, please reach out to your dedicated Customer Success Manager directly. If you do not know who your dedicated Customer Success Manager is, please call us directly at (716) 202-9121.

Product System Requirements

  • 2.5 gigahertz (GHz) or faster x86-bit or x64-bit processor with SSE2 instruction set
  • 8 GB RAM
  • 10 GB of free hard disk space
  • Internet connection with >20 Mbps download speed and >5 Mbps upload speed
  • Windows 10 Pro
  • 2 gigahertz (GHz) or faster x86-bit or x64-bit processor with SSE2 instruction set
  • 4 GB RAM
  • 1 GB of free hard disk space
  • Internet connection with >8 Mbps download speed and >2 Mbps upload speed
  • Windows 8.1
  • Note:
    • Microsoft ended mainstream support for Windows 7 in January 2015, with extended support running till 14 January 2020. Computers operating on Windows 7 are no longer HIPAA compliant.
  • Must allow traffic to/from *.intelligentbits.net and *.intelligentbits.com on ports 80 and 443
  • Must allow the RoutingBox application in any anti-virus software or firewalls installed

RoutingBox Driver App

  • Android:
    • Google Play Store installed & accessible
    • Android 7 or later
    • 1.8GHz (or higher) quad core (or higher) processor
    • 4GB of RAM (Minimum) for phone
    • 2GB of RAM (Minimum) for tablet
    • The following devices are NOT supported:
      • Ellipsis 7 tablet 
      • Amazon Fire products
  • iOS:
    • Any of the following devices with iOS 11 or later: 
      • iPhone 7 or later
      • iPad Pro 12.9 (2015) or later
      • iPad 6th generation or later
      • iPad Mini 5 (2019)
  • 4G data plan
  • 1 GB/mo data per device for RoutingBox Mobile

RoutingBox Passenger App (Client Link)

  • Android:
    • Google Play Store installed & accessible
    • Android 4.4 or later
    • Quad-core (or higher) processor
    • 1GB of RAM (Minimum) 
  • iOS:
    • Any of the following devices with iOS 9 or later: iPhone 4s or later
      • iPad Pro
      • iPad 2nd generation or later
      • iPad Mini 1st generation or later
  • 4G data plan
  • 1 GB/mo data per device for RoutingBox Mobile

RoutingBox Web Portal

  • Works best in Chrome, Firefox, or Safari.
  • Must allow traffic to/from *.intelligentbits.net and *.intelligentbits.com on ports 80 and 443